Contact Tiller

About Tiller

Tiller is the first service that automatically updates Google Sheets and Microsoft Excel with daily spending, transactions, and balances from banks, credit cards, and 18,000 financial sources.

Meet our team here. Read about our values here.

Partnerships & Press

Email Edward Shepard (edward @ tillerhq.com) for promotions, affiliate partnerships, and article pitches.

Support

The Tiller Customer Success team strives to make sure you get your questions answered and issues resolved as quickly as possible. 

Help Center

Your fastest time to resolution for how-to and template related questions is to search our help center

Chat Button

Look for the circular blue chat button in the lower right corner of the screen. You can use this to message our team anytime, including for account disconnects or feed issues.

Email

The fastest way to resolve an issue is by searching the Help Center or contacting our team with the chat widget mentioned above. But you can also reach support by emailing support@tillerhq.com.

Our Support Hours

  • Monday – Friday: 6AM PST – 3PM PST
  • Saturday & Sunday: 9AM PST – 11AM PST

Support Response Time

Availability during support hours means someone is available and monitoring, but conversations are typically replied to on a first come first serve basis. It can take up to a few hours before you receive a response. 

What about time to resolution?

We operate on a queue based system. We aim to resolve your issue with our first response. The more specific detail you can provide in your original inquiry, the more likely we can answer your question with our first response.

After our first response your ticket goes into our queue and it can take up to a few days for us to fully resolve your issue or answer additional questions. Please search the help center as a back up for faster resolution.

Account disconnection and feed issues that require us to contact our data provider, Yodlee, can take longer to resolve. 

Read more about account errors, disconnects, and feed issues and what to do here.

Our primary customer success specialists are: 

  • Heather Phillips (Customer Success lead – part time support)
  • Krista Smith (Full time customer success specialist)
  • Janelle Delfino (Part time customer success specialist)
  • Tom Holman (Part time customer success specialist)

Self Service Support

There are hundreds of articles and videos in the Tiller Help Center. More than likely the answer to your question has already been answered there.