Tiller Support

Tiller includes top-rated, US-based customer support, a helpful user Community, detailed help docs, and live webinars.

“On the rare occasions where I’ve needed to contact support they were prompt and helpful.”

Kusno Mudiarto

★★★★★ Google Workspace

“If I ever run into an issue, the customer service team has been amazing and extremely helpful.”

Jeremy Engman

★★★★★ Google Workspace

“The support team is responsive and respectful. The community is also a valuable resource.”

Richard Garnett

★★★★★ Google Workspace

“The couple of times I needed help, the support team was fast, professional, and solved my problems.”

Susan

★★★★★ Google Workspace

Support Options

User Community

Ask questions and get inspired with Tiller’s vibrant Community →

Help Doc Library

Tiller offers an extensive, up-to-date library of help docs →

Foundation Webinar

With Q&A help you get up to speed fast and do more with Tiller →

Contact Support

Get customer support in the secure Tiller Console →

Tiller Support Questions

How do I contact Tiller’s customer support?

You can contact Tiller’s support team at support@tillerhq.com. You can also use the chat widget in the lower right corner of our website. Or, you can post a message in the Tiller Community.

What customer support is included with my Tiller subscription?

Tiller’s Customer Success team is here to answer any questions about Tiller, subscriptions, bank feeds, and other service topics. We are also experts on getting the most out of the Foundation Template.

Our team is available weekdays from 6:00 am PT to 3:00 pm PT, with coverage on weekends too.

Should I contact support, or ask my question in the Community?

Either! The community is a great place to share questions/answers not just from the Tiller team but from other expert users who are active there. Support is also always available directly via support@tillerhq.com and the chat icon on our website.

What are Tiller’s support hours?

Tiller’s support hours are:
• Monday – Friday: 6AM PST – 3PM PST
• Saturday & Sunday: response hours vary.

Why does Tiller only have chat and email support?

Email and chat provide the most efficient means of supporting all of our customers. We do not currently offer 24/7 live support. For a fast response, we recommend posting your question in the Tiller Community. Other Community members and the Tiller team are active there and likely have a quick answer for you.

How fast will I get a response from Tiller Support?

Conversations are typically replied to on a first come first serve basis, and you should hear from us within a few business hours. Because we’re a small support team, response times on weekends will be slower and hours will vary.

What is Tiller’s expected time to resolution?

We operate on a queue-based system. We do our best to resolve your issue with our first response. The more detail you provide in your original inquiry the more likely we’ll be able to quickly come to a resolution.

After our first response, your ticket goes into our queue as we work to fully resolve the issue and answer additional questions.

Please search the Help Center or Tiller Community for the fastest resolution.

Account disconnection and feed issues that require us to contact our data provider, Yodlee, can take longer to resolve.

Read more in these Help Docs about account errors, disconnects, and Tiller Money Feed issues.

How do I solve account connection issues with Tiller?

Review our guide on account errors and disconnections. If you still have questions reach out to support@tillerhq.com.

What is the Tiller Community?

The Tiller Community is the best place to ask questions about templates, to share a workflow or solution you’ve built, or to see what others are doing with Tiller. The Tiller team and other spreadsheet-savvy users are there to help. Spreadsheets are endlessly customizable so your question likely has many right answers.

Additional features and benefits with Tiller

Bank-Grade encryption

Your data is protected with secure 256-bit AES encryption →

Finance feeds

Tiller connects 21,000+ banks and other financial sources to your spreadsheets

Daily email summary

Get a morning email summarizing your latest transactions and balances

Category control

Tiller gives you complete control of your transaction categories.

Customer support

Our top-rated U.S.-based team is here to help if you need it

No annoying ads

Tiller doesn’t run ads; we never sell your financial data to advertisers →

AutoCat

Powerful auto-categorization based on your custom rules

Free community templates

Access dozens of templates to customize how you track your money

For Google and Microsoft

Use Google Sheets and Microsoft Excel with one Tiller subscription.

Secure collaboration

Share your spreadsheets and collaborate in real-time at no extra cost

Private by design

The Tiller team doesn’t see your data. Tiller never sells data to third parties.→

Foundation Template

Prebuilt sheets for tracking expenses, budgets, balances, and net worth.

Builder friendly

Build your own custom financial dashboard powered by Tiller

Open banking

Tiller is a leader in support for secure, private open banking →

Use multiple spreadsheets

Use up to five Google and Microsoft spreadsheets with one subscription.

Announcing Tiller for Microsoft Excel →

Tiller Support

Support Options

User Community

Help Doc Library

Foundation Webinar

Contact Support

Tiller Support Questions

Additional features and benefits with Tiller

Bank-Grade encryption

Finance feeds

Daily email summary

Category control

Customer support

No annoying ads

AutoCat

Free community templates

For Google and Microsoft

Secure collaboration

Private by design

Foundation Template

Builder friendly

Open banking

Use multiple spreadsheets

Start Your Free Trial