Tiller Support
Tiller includes top-rated, US-based customer support, a helpful user Community, detailed help docs, and live webinars.
Support Options
Tiller Support Questions
You can contact Tiller’s support team at support@tillerhq.com. You can also use the chat widget in the lower right corner of our website. Or, you can post a message in the Tiller Community.
Tiller’s Customer Success team is here to answer any questions about Tiller, subscriptions, bank feeds, and other service topics. We are also experts on getting the most out of the Foundation Template.
Our team is available on weekdays from 6:00 am PT to 3:00 pm PT, with coverage on weekends as well.
Either! The Tiller Community is a great place to share questions/answers not just from the Tiller team but from other expert users who are active there. Support is also always available directly via support@tillerhq.com and the chat icon on our website.
Tiller’s support hours are:
• Monday – Friday: 6AM PST – 3PM PST
• Saturday & Sunday: response hours vary.
Email and chat provide the most efficient means of supporting all of our customers. We do not currently offer 24/7 live support. For a fast response, we recommend posting your question in the Tiller Community. Other Community members and the Tiller team are active there and likely have a quick answer for you.
Conversations are typically replied to on a first come first serve basis, and you should hear from us within a few business hours. Because we’re a small support team, response times on weekends will be slower and hours will vary.
We operate on a queue-based system. We do our best to resolve your issue with our first response. The more detail you provide in your original inquiry the more likely we’ll be able to quickly come to a resolution.
After our first response, your ticket goes into our queue as we work to fully resolve the issue and answer additional questions.
Please search the Help Center or Tiller Community for the fastest resolution.
Account disconnection and feed issues that require us to contact our data provider, Yodlee, can take longer to resolve.
Read more in these Help Docs about account errors, disconnects, and Tiller Money Feed issues.
Review our guide on account errors and disconnections. If you still have questions reach out to support@tillerhq.com.
The Tiller Community is the best place to ask questions about templates, to share a workflow or solution you’ve built, or to see what others are doing with Tiller. The Tiller team and other spreadsheet-savvy users are there to help. Spreadsheets are endlessly customizable so your question likely has many right answers.
Only Tiller brings these money management features together to help you manage your money, your way
Bank-grade encryption
Your data is protected with secure 256-bit AES encryption
No annoying ads
Tiller doesn’t run ads; we never sell your financial data to advertisers
Private by design
Tiller’s team doesn’t see your data. Tiller never sells data to third parties
Finance feeds
Tiller connects 21,000+ banks to your spreadsheets
AutoCat
Powerful auto-categorization based on your custom rules
Foundation Template
With sheets for tracking expenses, budgets, and net worth
Daily email summary
Get a morning summary of your latest spending and balances
Free community templates
Dozens of templates to customize how you track your money
Builder friendly
Build your own custom financial dashboard powered by Tiller
Custom categories
Tiller gives you complete control of your transaction categories
For Google and Microsoft
Use Google Sheets and Microsoft Excel with one Tiller subscription
Open banking
Tiller is a leader in support for secure, private open banking
Customer support
Our top-rated U.S.-based team is here to help if you need it
Helpful community
Share ideas and get inspired with Tiller’s vibrant user Community.
Helpful webinars
With Q&A help you get up to speed fast and do more with Tiller
Extensive help docs
Tiller offers an extensive, up-to-date library of help docs
Secure collaboration
Securely collaborate in real-time at no extra cost
Use multiple spreadsheets
Use up to five Google and Microsoft spreadsheets with one subscription
