Tiller Money Support

Tiller Money’s Customer Success team strives to make sure you get your questions answered and issues resolved as quickly as possible.

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Answers to common questions, with help docs and videos.

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Contact Support

Email support@tillerhq.com with questions about your account and feeds.

How do I contact Tiller Money’s customer support?

You can contact Tiller Money’s support team at support@tillerhq.com. You can also use the chat widget in the lower right corner of our website. Or, you can post a message in the Tiller Money Community.

What customer support is included with my Tiller Money subscription?

Tiller Money’s Customer Success team is here to answer any questions about Tiller Money, subscriptions, bank feeds, and other service topics. We are also experts on getting the most out of the Foundation Template.

Our team is available weekdays from 6:00 am PT to 3:00 pm PT, with coverage on weekends too.

Should I contact support, or ask my question in the Community?

Either! The community is a great place to share questions/answers not just from the Tiller Money team but from other expert users who are active there. Support is also always available directly via support@tillerhq.com and the chat icon on our website.

What are Tiller Money’s support hours?

Tiller Money’s support hours are:
• Monday – Friday: 6AM PST – 3PM PST
• Saturday & Sunday: response hours vary.

Why does Tiller Money only have chat and email support?

Email and chat provide the most efficient means of supporting all of our customers. We do not currently offer 24/7 live support. For a fast response, we recommend posting your question in the Tiller Money Community. Other Community members and the Tiller Money team are active there and likely have a quick answer for you.

How fast will I get a response from Tiller Money Support?

Conversations are typically replied to on a first come first serve basis, and you should hear from us within a few business hours. Because we’re a small support team, response times on weekends will be slower and hours will vary.

What is Tiller Money’s expected time to resolution?

We operate on a queue based system. We do our best to resolve your issue with our first response. The more detail you provide in your original inquiry the more likely we’ll be able to quickly come to a resolution.

After our first response, your ticket goes into our queue as we work to fully resolve the issue and answer additional questions.

Please search the Help Center or Tiller Money Community for the fastest resolution.

Account disconnection and feed issues that require us to contact our data provider, Yodlee, can take longer to resolve.

Read more in these Help Docs about account errors, disconnects, and Tiller Money Feed issues.

How do I solve account connection issues with Tiller Money?

Review our guide on account errors and disconnections. If you still have questions reach out to support@tillerhq.com.

What is the Tiller Money Community?

The Tiller Money Community is the best place to ask questions about templates, to share a workflow or solution you’ve built, or to see what others are doing with Tiller Money. The Tiller Money team and other spreadsheet-savvy users are there to help. Spreadsheets are endlessly customizable so your question likely has many right answers.

Tiller Money Support

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