Tiller Money Support

Tiller's Customer Success team strives to make sure you get your questions answered and issues resolved as quickly as possible.

Support FAQs

It’s always a great idea to ask your question in the Tiller Money Community, as others can learn from your experience! If you prefer to contact support via the chat widget in the lower right corner of the screen or at support@tillerhq.com, please note that your Tiller Money subscription includes support for Tiller

Tiller Money’s Customer Success team actively provides support in the  Tiller Community.

The following items also include direct support via the chat widget in the lower right side of the website and at support@tillerhq.com:

  • Tiller Money Feeds for Google Sheets, including financial account support and connection issues.
  • Tiller Money Feeds for Microsoft Excel,  including financial account support and connection issues.
  • Foundation Template for Google Sheets
  • AutoCat Add-on for Google Sheets
  • Subscription details including billing and refunds
  • Website issues

Note: Questions about the Tiller Labs Add-on and Tiller Labs Solutions are solely answered in the Tiller Labs Community.

Tiller Money’s support hours are:

  • Monday – Friday: 6AM PST – 3PM PST
  • Saturday & Sunday: response hours vary.
  • Heather Phillips (Customer Success lead – part time support)
  • Krista Smith (Full time customer success specialist)
  • Janelle Delfino (Part time customer success specialist)
  • Tom Holman (Part time customer success specialist)

Email and chat provide the most efficient means of supporting all of our customers. We do not currently offer 24/7 live support.

For a fast response, we recommend posting your question in the Tiller Money Community. Other community members and Tiller team members are active there and likely have a quick answer for you.

Availability during our support hours means someone is available and monitoring, but conversations are typically replied to on a first come first serve basis, and there can be a few hour delay before you receive an initial response.

Because we’re a small support team (see below) we hope to have some free time on weekends to enjoy life so our response times on weekends will be slower and the hours will vary.

We operate on a queue based system. We do our best to resolve your issue with our first response. The more detail you can provide in your original inquiry the more likely we’ll be able to quickly come to a resolution.

After our first response your ticket goes into our queue and it can take a few days for us to follow up and fully resolve your issue or answer additional questions.

Please search the help center or Tiller Community for the fastest resolution.

Account disconnection and feed issues that require us to contact our data provider, Yodlee, can take longer to resolve. 

Read more about account errors, disconnects, and feed issues and what to do here.

Review our guide on account errors and disconnections. If you still have questions reach out to support@tillerhq.com.

  • Explore the Tiller Labs section of the Tiller Community. There are many recommended workflows and solutions already posted there. Reply directly to relevant topics there with additional questions.
  • You can also add a topic to the Discussion section on the Tiller Community. This is the best place to get answers to questions about how best to leverage Tiller.

Tiller Money’s templates are now delivered via the Tiller Labs add-on and are supported in the Tiller Community.

Explore Tiller Labs solutions in the Community.

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