Tiller Announces Open Banking Support for American Express Accounts

Tiller is thrilled to announce open banking support for American Express, with a better customer experience and enhanced privacy and security.

Today Tiller is thrilled to announce open banking support for some American Express accounts, with a better customer experience and enhanced privacy and security.

The open banking connection for these American Express sites will be available for existing and new Tiller customers beginning June 12, 2023.

Please note, at this time the open banking connection will not be available for American Express personal savings or checking accounts.

Open banking connections offer faster, more reliable, and more secure bank data feeds to Tiller’s automated financial spreadsheets for Google Sheets and Microsoft Excel. Read more about open banking connections.

In October of 2020, Tiller was Yodlee’s first partner to offer support for open banking.

Click here to learn how to upgrade your American Express connections.

Heather Phillips

Heather comes from a background of user experience design & customer support. She loves helping others learn, explore and discover better ways to use applications and products that improve their lives. When she’s not coaching customers on Tiller best practices, tweeting or writing blogs, she’s probably at a yoga class, out for a hike in the Blue Ridge, or off volunteering for a variety of non-profits.

Notable Replies

heather says:

June 12, 2023

Thanks @ACD ! And welcome to the Tiller Community
cfiordalis says:

June 14, 2023

Thanks Heather (as always). When I switched to Open Banking for Amex, only my credit cards are available to “authorize” access for Tiller. In other words, I’m not able to add my Business Checking account this way and when trying the old way to refresh my Business Checking account, I keep getting an error message. Any guidance is appreciated!
heather says:

June 15, 2023

Welcome @cfiordalis

The way Amex organizes their sites/accounts has definitely been confusing in the last several months and it seems like they’ve made some changes.

This upgrade does not apply to the American Express (Personal Savings) site/accounts.

It should apply to business checking accounts though so long as you can log in to this URL and see those business accounts?

If it has a separate login (e.g. you can’t see those when you log in to the Amex Cards site) you’d just want add another Amex instance (choose Add accounts and search American Express Cards - confusing I know) then use the credentials for business there.

Let me know how it goes.
dsj421 says:

June 17, 2023

Heather,

I have the same issue. When I try to login to AMEX Business Checking, I get a message that states, " We’re Sorry. The requested action requires account owner approval. Please have the authorized account holder provide authorization to proceed." When I close that page, I get the following message from Tiller, “The flow at the bank is not complete, so unable tom connect. Please try again later.”

This may be on the AMEX side of things but as far as I can tell, there is no way to provide authorization to proceed on AMEX’s website. Is this a problem that others are experiencing?

I would note that in your message above, the link to the AMEX sites that are affected references a site that ends in /in/. I do not see that as an option when I try to add or update AMEX Business Checking. The only option to select still ends in /us/. Does that make a difference?

At this point, I’ve tried deleting the account and re-adding it and now I can’t even add it back to my tiller spreadsheet.
randy says:

June 19, 2023

Have you opened a case with our support team yet, @dsj421, via the chat window in the lower right corner of the Console at https://sheets.tillerhq.com/auth/login